1. Deposit

A minimum deposit of 25% of the package price, plus any additional supplier-required deposit amounts and airfares, is required to confirm your reservation. The reservation deposit is non-refundable. Supplier deposits may vary from time to time — for example, any booking including a Journey Beyond Rail Expedition will require a supplier deposit of 25% at time of booking, and discounted advance purchase fares are fully non-refundable and require payment in full at time of booking.

Payment of your deposit will be deemed as acceptance of these Booking Conditions in full. Where you are booking an early bird, advance purchase, or discounted fare, specific payment terms — including amended deposit amounts, revised due dates, or non-refundable conditions — may apply and will differ from the standard terms set out in these Booking Conditions. It is the customer's responsibility to request and confirm the applicable payment terms at the time of booking. These conditions are available on request at any time and are published on the Company's website. The customer's payment of a deposit constitutes acceptance of the applicable payment terms in full, regardless of whether those terms were verbally communicated by a consultant at the time of booking.

You will not seek to reverse the reservation deposit if any travel service provider is unable to provide the services for which you have contracted.

2. Final Payment

The balance for all bookings is due 120 days prior to travel unless specified otherwise at the time of booking.

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If payment is not received by the due date, the Company may cancel your arrangements and retain your deposit.

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Credit card and debit card surcharges apply to all card payments and are subject to change from time to time in accordance with applicable legislation, including any rulings or determinations made by the Reserve Bank of Australia (RBA). Current surcharges are: Visa and Mastercard credit 1.2%, American Express 2%, Diners Club 3%, and Visa and Mastercard debit 0.7%. With effect from 1 October 2026, surcharge rates will be revised in line with the RBA's updated merchant surcharging framework and the Company's applicable cost of acceptance at that time. The Company will publish updated surcharge rates on its website and these will apply to all transactions processed on or after the effective date. To avoid surcharges entirely, EFT transfers and cheques are accepted, provided funds are cleared into the Company's nominated bank account by the due date.

3. Late Bookings

Reservations made within 120 days of departure will only be accepted if the total value is paid in full at the time of booking. In the event we are unable to confirm your requested arrangements, your payment will be refunded in full.

4. Cancellations by You

Cancellation of a booking, or part thereof, will incur the following fees plus any additional supplier charges. Once travel has commenced, no refunds will be made for any unused service. All flights are non-refundable and changeable subject to fees and applicable fare rules.

5. Refund Processing Times

Where a refund is approved and payable under these Booking Conditions, the following timeframes apply:

• The Company will not issue any refund until cleared funds have been received back from the relevant third-party supplier or suppliers;
• Most suppliers require between 60 and 90 days to process refunds from the date of cancellation confirmation, and in some cases longer depending on the nature of the booking and the supplier's own processes;
• Once cleared funds are received from a supplier, the Company will use reasonable endeavours to process the customer's refund within 14 business days;
• Any refund issued will be net of the Company's applicable cancellation and administration fees, non-refundable booking fees, credit card surcharges, and any amounts retained by suppliers in accordance with their own terms and conditions; and
• Refunds will be returned via the same payment method as the original transaction wherever possible.

The Company is not responsible for delays in receiving refunds from third-party suppliers, and the customer's entitlement to a refund from the Company is conditional upon the Company first receiving those funds. The Company will keep the customer reasonably informed of the status of any outstanding refund.

6. Changes by the Company

At the time of booking, or at any time thereafter, the Company reserves the right to change any component of your itinerary due to schedule changes, unavailability, supplier price increases, or circumstances beyond our control. Your package will be re-priced accordingly and you will be notified as soon as practicable.

In almost all cases, significant changes to an itinerary — or the cancellation of one or more parts of a holiday package — will be due to factors outside the Company's control, given the Company is not itself a provider of travel services. The Company cannot accept any liability or pay compensation where services are significantly modified, cancelled, or cannot be provided as a result of circumstances outside its control.

The Company reserves the right to amend your travel documents if they do not match your booking due to the Company's error or omission.

In addition to circumstances described above, the Company reserves the right to vary the price of any booking prior to full payment where costs beyond its control have materially changed since the time of booking. This includes:

• Currency exchange rate movements exceeding 5% against the Australian dollar;
• Government-imposed taxes, levies, entry fees, or charges introduced or increased after the booking date;
• Fuel or aviation surcharge increases imposed by carriers or suppliers; and
• Significant variation in supplier costs attributable to changed market conditions.

Where a price variation of more than 10% would result, the Company will notify the customer as soon as practicable. The customer will be offered the choice to accept the revised price or, where operationally feasible, transfer to an alternative product of comparable value. A refund of monies paid will only be offered where the Company is able to cancel the affected booking with its suppliers without penalty or financial loss to the Company. Where supplier contracts, non-refundable fares, or advance purchase conditions prevent cancellation, the Company will not be obligated to offer a refund and the customer's options will be limited to accepting the revised price or transferring to an available alternative. The Company will communicate the available options clearly at the time of notification.

7. Changes by You

The Company reserves the right to charge a minimum amendment fee of AUD $250 per person on domestic and international bookings for each change to a confirmed booking, in addition to any charges imposed by the travel supplier or wholesaler.

Name changes: Many travel suppliers treat passenger name changes as a full cancellation, which may incur full cancellation charges. Where a name change is permitted, a name change fee of $250 per person applies plus any supplier charges.

8. Itinerary and Fares

Rates and details are valid at the time of printing and are subject to alteration. The Company reserves the right to alter fares in the case of unforeseen circumstances without notice.

9. On-board Currency and Purchases

The Company cannot accept responsibility for any advice in relation to the currency used on board cruise ships or the methods of payment for on-board purchases. You are solely responsible for making your own enquiries in relation to on-board currency and payment methods.

10. Airfares

Where airfares are included in itineraries, they are based on lead-in economy fares at the time of packaging. If fares increase, an additional payment will be required. Fares include check-in luggage and in-flight dining and entertainment where applicable. Please discuss any specific requirements with your consultant at the time of booking.

Booking Fees – Flights Only

• Domestic: $65.00 per person per issue, plus applicable credit card surcharge.
• International short haul (under 5 hours): $100.00 per person per issue, plus applicable credit card surcharge.
• International long haul (over 5 hours): $200.00 per person per issue, plus applicable credit card surcharge.

The above booking fees are non-refundable for changes of mind or cancellations by you, subject to your rights under Australian Consumer Law.

Cancellation Fees – Flights Only

• Domestic: $65.00 per person, plus any supplier cancellation fees.
• International: $200.00 per person, plus any supplier cancellation fees.

Supplier cancellation fees may be up to 100% of the cost of the booking, regardless of whether travel has commenced. Where the Company incurs any liability for a supplier cancellation fee for a booking you change or cancel, you agree to indemnify the Company for that amount.

Taxes and Frequent Flyer Redemptions

Airline taxes are subject to change and are confirmed at the time your ticket is issued. Local airport taxes may also apply. Frequent Flyer redemption charges: Domestic Business/Economy $130 per person; International Business/Economy $400 per person.

11. Hotel Check-in Procedures

Valid photo identification is required upon hotel check-in. Many hotels also require a credit card pre-authorisation as a security bond to cover incidental expenses (typically AU$100 per night or more). Cash is not accepted as payment for the security bond.

12. Travel Insurance

Comprehensive travel insurance is a condition of booking with the Company. By confirming a booking, the customer warrants that they hold, or will hold prior to departure, a current travel insurance policy providing adequate cover for:

• Cancellation and curtailment, including due to Force Majeure Events;
• Medical expenses and emergency evacuation;
• Travel delay and missed connections;
• Loss of luggage and personal effects; and
• Supplier insolvency or default where such cover is available.

The Company can assist in providing a competitive travel insurance quote and, in most instances, can pass on considerable savings through volume discounts. The Company strongly recommends against relying on policies connected to credit cards such as Visa, Mastercard, or American Express, as these are often insufficient for comprehensive travel needs.

It is assumed that all customers hold, or will hold prior to departure, a current and comprehensive travel insurance policy. The Company is not responsible for any failure to acquire adequate insurance cover. If you have chosen not to take out a Company-endorsed policy, the Company reserves the right to request evidence of your existing policy prior to travel. You are solely responsible for ensuring your policy provides adequate cover for your specific arrangements. The Company strongly recommends against relying on credit card-linked insurance policies (including Visa, Mastercard, and American Express), as these are frequently insufficient, contain significant exclusions for pre-existing conditions, and may have minimum spend thresholds to activate coverage.

Travel Insurance Claims Support Fee

For clients who have taken out a travel insurance policy through the Company's preferred suppliers, no documentation support fee applies to assist with any claims. For clients who have not taken out an insurance policy through the Company, a fee of $200.00 per person per claim applies for the provision of documentation required to lodge a claim. This fee is payable in full prior to the release of any supporting documentation. The Company will not provide, release, or transmit any documentation in support of a travel insurance claim until the applicable fee has been received and cleared in full.

13. Passports

When travelling internationally, you are required to hold a valid passport with at least 6-12 months validity past your return date, depending on the destination. You are solely responsible for meeting all passport requirements and paying all associated costs. Please confirm requirements with your consultant at the time of enquiry.

14. Visas

Depending on diplomatic relations, some countries require a visa even for brief stopovers. You are solely responsible for meeting all visa entry requirements and paying all associated costs. Please refer to the destination's consulate or embassy, your consultant, or visit Visa Link online for guidance.

15. Documentation

To prepare your tickets, the Company requires:

• Bookings with concession discounts: a copy of your Pensioner Card, Commonwealth Senior Health Card, or state-issued Senior Card.
• International bookings: a copy of your passport.
• Domestic bookings: a copy of your Driver's Licence or Government-issued photo identification.
• Cruise bookings: a completed cruise booking form supplied by your Holidays of Australia consultant.

Name Accuracy

It is the customer's sole responsibility to ensure that all passenger names provided to the Company exactly match the spelling as it appears on the relevant passport or Government-issued photo identification. Names must be provided in full — including any middle names where required by the carrier or supplier — and must be free of typographical errors. Many carriers, cruise lines, and rail operators treat passenger names as a fixed booking condition and do not permit changes after ticketing, or impose significant fees to do so.

The Company accepts no liability for any costs, denied boarding, cancelled tickets, or other consequences arising from a name discrepancy between a booking and a passenger's travel documents, regardless of whether the discrepancy originated with the customer or was transcribed in error. It is the customer's responsibility to check all documentation upon receipt and to notify the Company immediately of any name error. Reissue or correction fees imposed by suppliers will be at the customer's expense.

Document Dispatch and Delays

In most instances, the Company will issue travel documents electronically by email as e-tickets, itineraries, and vouchers. E-tickets are the Company's standard method of document delivery and constitute valid travel documents for all purposes. Where a supplier or operator requires physical tickets — which is increasingly uncommon — the Company reserves the right to charge a documentation and handling fee to cover the cost of producing and dispatching physical documents.

The Company aims to dispatch travel documents 2–3 weeks prior to departure, provided all required passenger information and documentation has been received from the customer. From time to time, delays in document dispatch may occur due to factors outside the Company's control, including late confirmation from suppliers, system processing delays, public holidays, or high volume periods. Where a delay is anticipated, the Company will advise the customer as soon as practicable and keep them updated. The Company is not liable for any loss or inconvenience arising from document delays attributable to third-party suppliers or circumstances beyond its reasonable control.

16. Pricing

All prices are quoted in Australian Dollars. Packages containing international components are subject to currency fluctuations until paid in full. All 'from' package prices including a cruise component are based on a lead category interior cabin. Prices are subject to availability, change, and seasonal surcharges, and may exclude flights, visas, insurance, items of a personal nature, and compulsory charges collected by third parties.

17. Air Tours and Scenic Flights

For any air-based or scenic flying tours, please note the following important conditions which form part of your booking agreement:

Scenic Visibility

Scenic visibility is dependent on weather conditions including but not limited to cloud cover, rain, fog, haze, smoke, and general atmospheric clarity. The Company cannot guarantee clear views during your flight, and no refund or compensation will be provided due to reduced visibility unless the flight is cancelled entirely and not rescheduled.

Aircraft structure — including wings, struts, propellers, and engines — may obstruct or partially limit some views. This is a normal and unavoidable aspect of scenic flight operations. Views may further vary by seat location and may be affected by sunlight, glare, aircraft angle, and altitude.

Flight Path and Route Alterations

Flight paths, routes, altitudes, and duration may be altered at the pilot's sole discretion for safety, air traffic control requirements, weather-related reasons, operational needs, or other factors beyond the Company's control. These changes may result in deviations from the originally intended route or experience. Where significant route changes are necessary, the Company will use best endeavours to provide an alternative or comparable scenic experience at its discretion.

Flight times and routes advertised are indicative and not guaranteed. The Company reserves the right to alter or cancel any air tour without liability beyond the refund of monies paid for that tour, where the tour cannot be rescheduled within a reasonable timeframe.

Seating and Passenger Cooperation

Seating rotations may be provided during the flight to allow different passengers to access varied viewing positions; however, seating rotations are entirely at the pilot's sole discretion and are subject to passenger safety, flight conditions, and operational requirements. Not all passengers will be in a window seat at all times. By booking this tour, you acknowledge and accept the seating arrangements and agree to cooperate fully with crew instructions.

Pilot and Crew Discretion — Operational Authority

All operational aspects of an air tour are conducted at the sole and absolute discretion of the pilot in command and flight crew. This includes but is not limited to the flight route, altitude, speed, duration, seating arrangements, in-flight commentary, points of interest highlighted during the flight, any decisions to divert, turn back, or modify the flight path, and all safety-related operational decisions. The pilot's authority is paramount and non-negotiable, and no request from a passenger — including requests relating to seating, commentary, route, or duration — can override the pilot's operational judgment.

In-flight commentary is provided at the discretion of the flight crew and may vary between flights, crew members, weather conditions, and airspace requirements. The Company makes no representation as to the nature, duration, or content of in-flight commentary on any particular flight.

Aircraft Type and Operations

The Company operates larger, more advanced aircraft with two pilots on board for enhanced passenger safety and comfort. These aircraft fly faster and at higher altitudes than smaller single-pilot light aircraft, allowing broader coverage of attractions while maintaining safer operating altitudes. Passengers benefit from additional space, facilities, and safety features available in these aircraft.

Air Tour Delays and Onward Travel

Air tours may be subject to delays, postponements, or rescheduling due to weather, air traffic control requirements, aircraft serviceability, crew availability, or any other operational factor. Where an air tour is delayed and that delay impacts any onward travel arrangements — including connecting flights, cruise embarkations, rail departures, transfers, accommodation check-in, or any other time-sensitive component of the customer's itinerary — the Company accepts no liability for the resulting costs, losses, or disruption.

Customers are strongly advised to allow generous time buffers between an air tour and any onward travel connection, and to ensure their travel insurance provides cover for delays and missed connections arising from air tour disruptions. The Company recommends that customers do not schedule onward travel that is time-critical on the same day as an air tour where avoidable.

Photography and Videography

Photography and videography are permitted during the flight. Aircraft windows are aviation-grade and may at times have water droplets, condensation, minor scratches, or general wear and tear. Clear photographic results cannot be guaranteed. By participating in an air tour, you explicitly acknowledge and accept that scenic visibility, flight routing, seating arrangements, window clarity, and the overall experience may vary from expectations, and that no refund or compensation will be provided due to such limitations unless the tour is cancelled and not rescheduled.

18. Exclusion of Liability – Air Tours

To the maximum extent permitted by law, the Company excludes all liability for any loss, disappointment, or claim arising from:

• Reduced or obstructed scenic visibility due to weather, atmospheric conditions, or aircraft structure;
• Changes to flight paths, routes, altitudes, or duration made at the pilot's discretion;
• Seating arrangements that limit viewing opportunities for any individual passenger;
• Photography or videography results affected by window condition, light, or weather; and
• Any cancellation, delay, or alteration to an air tour caused by factors beyond the Company's reasonable control.

Where an air tour is cancelled by the Company and cannot be rescheduled, the Company's liability is limited to a refund of the amount paid for that specific tour component only. No refund or compensation will be payable for any other components of your booking affected by the cancellation.

19. Rail and Cruise Packages – Important Information

A rail and cruise package is crafted by combining the schedules of independent operators — a rail provider such as Journey Beyond Rail, and a cruise line — into a single seamless itinerary. Each component is operated by its own provider, and our team puts considerable care into the timing and sequencing of your journey to maximise the experience and minimise any risk of disruption.

The good news is that the vast majority of our rail and cruise packages — the great majority being well in excess of 95% of departures — operate exactly as planned and deliver the extraordinary travel experiences our customers expect. The information below relates to an uncommon but possible set of circumstances, and is provided so that you are informed, not alarmed.

Circumstances That May Occasionally Affect Your Package

The following are examples of circumstances that very occasionally, and in most cases unpredictably, may affect one or more components of a rail and cruise package. These events are genuinely rare, but as with any travel involving multiple transport providers across diverse and sometimes remote regions of Australia, it is sensible to be aware of them:

• Severe or unusual weather events such as a tropical cyclone, significant storm, or flooding — which are most relevant to itineraries operating through tropical Northern Australia, particularly during the wet season — may on very rare occasions prevent a cruise vessel from entering or departing a port, or affect rail operations along the route;
• A cruise line or port authority may need to make a last-minute adjustment to a scheduled port call for safety or operational reasons — this is uncommon and operators make every effort to maintain their published schedules;
• Very occasionally, a technical or mechanical matter with a vessel or train may result in a schedule change — modern vessels and rolling stock are subject to rigorous safety and maintenance standards, and such events are exceptional rather than expected;
• Rail infrastructure matters such as track maintenance or weather-related delays are rare on Australia's major long-distance rail routes, but may from time to time affect scheduling; and
• Regulatory, maritime, or public health requirements may in uncommon circumstances affect vessel movements at certain ports.

We want to be clear: the scenarios above are the exception, not the rule. Our consultants work with the best operators in the industry, and Journey Beyond Rail and our cruise line partners have excellent safety and reliability records. This information is provided in the spirit of full transparency, not as an indication of likely outcomes.

Connection Between Components

One of the most exciting aspects of a rail and cruise package is the way the two experiences connect — arriving by train to board a ship, or disembarking a cruise to begin an iconic rail journey through the heart of Australia. These connections are carefully planned and, in the vast majority of cases, unfold seamlessly.

On the very rare occasion that an event outside anyone's control affects a connection — for example, if an extraordinary weather event prevented a vessel from entering Darwin, affecting a linked rail departure — the Company will immediately engage with all relevant operators on your behalf, explore every available alternative, and keep you informed throughout. We take these situations seriously and our team has experience managing them with care.

In such circumstances, where the disruption is caused by a third-party operator or by an event outside the Company's control, the Company is not liable for associated costs, and any financial remedy will depend on what the relevant operator is able to provide. This is one of the reasons we encourage good travel insurance for these packages — not because we expect things to go wrong, but because it ensures you are fully protected if the unexpected ever does occur.

Itinerary Flexibility by Operators

Cruise lines and rail operators occasionally need to make minor adjustments to ports of call, routes, or on-board programs for safety or operational reasons. This is a standard part of how these services operate worldwide and, in most cases, has minimal impact on the overall experience. Advertised itineraries reflect the planned program at the time of publication and may be subject to minor adjustment by the operator. The Company has no control over these decisions and cannot accept liability for operational changes made by providers to their own programs.

Travel Insurance for Rail and Cruise Packages

Given the investment involved in a rail and cruise holiday — and the once-in-a-lifetime nature of many of the journeys we package — we genuinely encourage all customers to hold comprehensive travel insurance. Not because we anticipate problems, but because good insurance means that if anything does disrupt your plans, you can focus on enjoying your journey rather than worrying about costs.

When reviewing your policy, it is worth checking that your cover includes missed transport connections, as not all standard travel insurance policies include this automatically. Your consultant will be happy to talk you through what to look for, and we can offer competitive insurance options through our preferred suppliers. Think of it as the finishing touch on a very well-planned holiday.

Our Commitment to You

The Company takes great pride in the quality and reliability of its rail and cruise packages. We have helped thousands of Australians experience the magic of combining iconic rail journeys with cruising, and those experiences are among the most treasured travel memories our customers carry with them for life. The information in this section is not intended to give you pause — it is intended to make sure you are as well-prepared as possible for what is, in all likelihood, going to be an extraordinary journey.

In the very unlikely event that something does not go to plan, our team will be with you every step of the way — working with operators, exploring alternatives, and doing everything we reasonably can to protect your experience. By booking a rail and cruise package with the Company, you acknowledge that the individual components are operated by independent providers, that the Company's liability in disruption scenarios is limited to the actions it can reasonably take on your behalf, and that good travel insurance is your best protection against the unexpected.

20. Images

All images in the Company's brochures and marketing materials depict authentic locations; their appearance does not indicate that these destinations will be included in your arrangements. Some images have been provided by or purchased from Australian Tourism Bodies, photo stock libraries, and preferred suppliers.

21. Bookings by or through a Travel Agent or Operator

If you are a travel agent or tour operator making a booking on behalf of clients, you acknowledge and agree that you and your client(s) are bound by these Booking Conditions. If a booking is made through a travel agent or third party, any changes or cancellations must be directed to that agent or third party based on the terms of your arrangement with them.

22. Automatic Upgrades

From time to time, travel service providers offer automatic upgrades. It is your responsibility to advise the Company if you do not wish to be eligible for an automatic upgrade.

23. Agency

The Company acts as agent on behalf of numerous transport, accommodation, and other service providers, including airlines, coach, rail, and cruise line operators. Any services provided by the Company are collateral to that agency relationship. The Company's obligation is to make travel bookings on your behalf and to arrange relevant contracts between you and travel service providers.

The Company exercises care in the selection of reputable service providers, but has no control over, or liability for, the services provided by third parties. The Company cannot guarantee itineraries and connections associated with its packages. All bookings are made subject to the terms and conditions, including conditions of carriage and limitations of liability, imposed by those service providers.

Your legal rights in connection with the provision of travel services are against the specific provider and, except to the extent a problem is caused by fault on the Company's part, are not against the Company. If for any reason (excluding fault on the Company's part) any travel service provider is unable to provide contracted services, your rights are against that provider and not against the Company.

24. Third-Party Supplier Failure

The Company packages and sells travel arrangements incorporating services provided by independent third-party suppliers including airlines, cruise lines, rail operators, hotels, tour operators, ground handlers, and activity providers. While the Company exercises reasonable care in selecting reputable suppliers, it has no direct control over the operations, financial position, or continuity of those suppliers.

In the event of any third-party supplier becoming insolvent, entering voluntary or involuntary administration, ceasing to trade, withdrawing services, or otherwise failing to deliver contracted services for any reason, the following provisions apply:

• The Company's liability to the customer is limited to the reasonable steps it takes to recover monies paid to that supplier on the customer's behalf, and any refund issued by the Company is conditional upon and limited to funds actually recovered from the supplier or their administrators;
• The Company is not obliged to fund, subsidise, or advance any refund from its own resources in respect of supplier failure, and bears no financial responsibility for any shortfall between the supplier's recovery and the amounts originally paid;
• The Company will use reasonable endeavours to source an alternative supplier or substitute service of comparable standard and value where this is operationally feasible, but is under no obligation to do so and accepts no liability where a suitable alternative cannot be arranged;
• Where a supplier enters administration or insolvency and the Company is notified after travel has commenced, the Company will use reasonable endeavours to assist affected customers in continuing their travel arrangements, but the costs of any such assistance, alternative accommodation, transport, or other services will be the customer's responsibility unless the Company elects otherwise at its discretion;
• The customer is strongly encouraged to hold travel insurance that specifically covers supplier insolvency and default, as this represents the primary financial protection available in a supplier failure scenario; and
• Where the Company has received commission, rebates, or other remuneration from a supplier that has subsequently failed, the Company is not obliged to return or offset such amounts against any refund due to the customer.

The Company will notify affected customers of a supplier failure as soon as reasonably practicable upon becoming aware of it, and will provide such assistance and information as it is able to in the circumstances. The customer acknowledges that in a supplier failure situation, the Company's ability to assist may be constrained by the actions of administrators, liquidators, or other third parties over whom the Company has no control.

Nothing in this clause affects the customer's rights under the Australian Consumer Law or any applicable consumer protection legislation.

25. Supplier Terms and Conditions – Conflict and Precedence

Where the terms and conditions of any third-party supplier are inconsistent with, contradictory to, or less favourable to the Company than these Booking Conditions, the Company reserves the right, at its sole discretion, to apply whichever terms and conditions it determines to be in the best interests of the Company and its operations. This includes but is not limited to provisions relating to cancellation, amendment, refunds, credits, liability, and force majeure.

The Company's election to apply its own Booking Conditions in preference to a supplier's terms does not create any additional obligation or liability on the part of the Company beyond what is set out in these Booking Conditions. Where a supplier's terms are more favourable to the customer than these Booking Conditions, the Company may, at its discretion, elect to apply the supplier's terms for the benefit of the customer, but is not obliged to do so.

The customer acknowledges that all bookings are subject to the interplay of both the Company's Booking Conditions and the relevant supplier's terms, and that the Company's determination as to which terms apply in any given circumstance is final, subject to the customer's rights under Australian Consumer Law.

26. Minimum Group Numbers

Escorted tours are subject to a minimum number of participants as determined by the Company. If the minimum is not reached, the Company reserves the right to withdraw the tour escort and re-price the tour.

27. Special Needs and Medical Requirements

Should you have any special needs — including any disability, illness, limited mobility, service animal, pregnancy, or any other circumstance that may affect your ability to use travel services — you are required to inform the Company at the time of booking. If you fail to advise the Company of special needs, the Company may not be able to book suitable travel services. To the extent permitted by law, you are responsible for ensuring that travel services are suitable for your special needs.

The Company's personnel are able to provide general assistance throughout your travel arrangements; however, they are unable to meet the needs of guests requiring regular medical attention, personal care, or special assistance, and are not able to act as carers. If you require regular medical attention or special assistance, you must travel accompanied by a suitable carer or companion.

The Company reserves the right to request a medical assessment prior to confirming certain bookings. If a medical assessment is not provided within a reasonable timeframe of our request, this may be treated as a cancellation by you and cancellation fees may apply.

28. Fitness to Travel

Some tours, cruises, rail journeys, and activities operated or packaged by the Company require a minimum level of physical fitness and mobility. It is your responsibility to ensure that you are fit enough to participate in all components of your chosen travel arrangements. The Company reserves the right to decline a booking or exclude a passenger from a tour or activity if, acting reasonably, it believes the travel is too demanding for their health or fitness, or if participation may compromise the safety of the passenger or other guests.

You must advise the Company of any medical conditions, medications, dietary requirements, or mobility limitations at the time of booking. Medical requests are subject to third-party supplier discretion and cannot be guaranteed. You are responsible for carrying all necessary vaccination documentation and for meeting any health requirements of airlines, ports, and destination countries.

29. Vaccination and Health Documentation

It is your responsibility to ensure that you carry all necessary vaccination documentation. Failure to present required vaccination or health documents may result in denied boarding onto any aircraft, train, ship, coach, or other transport, or denied entry to a foreign country or back into Australia. The Company is not liable for any costs, losses, or consequences arising from a passenger's failure to hold or present required health documentation.

30. Passenger Conduct

The Company and its suppliers reserve the right to refuse passage, remove a passenger from a tour, cruise, or transport, or take such other action as deemed appropriate, where a passenger's presence or behaviour onboard or during travel is considered to present a risk to the health, safety, or enjoyment of other passengers or crew, or where a passenger engages in conduct that is unlawful, abusive, threatening, or disruptive.

Where a passenger is removed or excluded for reasons of conduct, no refund will be payable for any unused portion of the travel arrangement, and the passenger will be solely responsible for any costs associated with alternative travel arrangements.

31. Shore Excursions and Independent Activities

Where shore excursions, optional tours, or other activities are arranged by the Company as agent for an independent operator, the Company accepts no liability for any loss, injury, damage, or delay arising from those excursions or activities. If you choose to go ashore at a port of call independently, you do so entirely at your own risk. The Company is not responsible for any arrangements you make directly with suppliers abroad, and will not consider complaints in relation to independently arranged services.

Cancellation of pre-paid shore excursions must be notified within the timeframe specified at the time of booking. No refunds will be made for excursions cancelled after the specified closing time. Where an excursion is cancelled by the operator due to circumstances beyond their control, the best possible refund will be arranged having regard to the circumstances.

32. Luggage Limits

Luggage limits apply on all rail journeys, coach tours, and certain flights included in your package. Specific limits will be communicated at the time of booking and in your travel documents. The Company is not responsible for any costs incurred as a result of excess luggage, and reserves the right to require excess luggage to be stored at the point of embarkation during a journey, at the passenger's risk.

The Company cannot guarantee that frequent flyer points, loyalty program benefits, or status credits will be awarded for any booking. It is your responsibility to provide your relevant membership numbers at the time of booking and to confirm entitlements directly with the relevant program. The Company accepts no liability for any failure to award points or benefits.

33. Frequent Flyer and Loyalty Programs

The Company cannot guarantee that frequent flyer points, loyalty program benefits, or status credits will be awarded for any booking. It is your responsibility to provide your relevant membership numbers at the time of booking and to confirm entitlements directly with the relevant program. The Company accepts no liability for any failure to award points or benefits.

34. Schedule Changes by Airlines

The Company is not responsible for any schedule changes imposed by airlines or other transport operators. While the Company will use reasonable endeavours to adjust touring and accommodation arrangements to accommodate such changes, it is not responsible for any additional costs incurred, services missed, or consequential losses resulting from airline-imposed schedule changes. It is your responsibility to reconfirm flights directly with the airline at least 48 hours prior to travel and to monitor for any changes.

35. Privacy and Personal Information

The Company collects, stores, uses, and protects personal information provided by customers in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles. Personal information collected at the time of booking will be provided to third-party suppliers — including hotels, tour operators, airlines, and foreign consulates — as required to fulfil your travel arrangements. Full details of the Company's Privacy Policy are available at holidaysofaustralia.com.au.

Where photographs or recordings of passengers are taken during escorted tour or group travel operations, these may be used by the Company for promotional purposes. By participating in a tour, you acknowledge and consent to this use unless you advise the Company in writing to the contrary prior to travel.

36. Trade Sanctions

The Company reserves the right to cancel a booking without liability or obligation to refund where it reasonably believes that proceeding with the booking may expose the Company to breach of applicable trade sanctions laws or legal liability in connection with trade sanctions. In such circumstances the Company's liability shall be limited to the refund of monies paid where legally permissible.

37. Pregnancy Restrictions

The Company and its third-party suppliers operate pregnancy restrictions on certain travel products, particularly cruises, adventure tours, and remote itineraries. As a general rule, the Company is unable to accommodate passengers who have entered or will enter their 24th week of pregnancy at any point during travel, unless written medical clearance is provided and accepted by the relevant supplier. Airlines, cruise lines, and tour operators may impose their own restrictions which differ from the above, and it is the customer's responsibility to confirm these at the time of booking.

The Company accepts no liability for any complication, cost, or loss arising from a passenger's pregnancy during travel or thereafter. It is the customer's responsibility to disclose pregnancy at the time of booking and to obtain medical advice prior to confirming travel arrangements.

38. No-Show and Missed Departures

Where a customer fails to check in or board a flight, vessel, train, or coach at the required time without prior notice to the Company, the booking may be treated as a no-show. No-shows may result in the cancellation of the entire booking, including any subsequent legs or components, without refund. It is the customer's responsibility to comply with all check-in deadlines and to arrive at departure points with sufficient time.

The Company accepts no liability for costs, losses, or cancellations arising from a customer's failure to check in or board on time. Where a missed departure results in additional costs to rebook or re-route travel, those costs are the sole responsibility of the customer.

39. Smart Traveller and Government Travel Advisories

The Company strongly recommends that all customers register with the Australian Government's Smart Traveller service (smartraveller.gov.au) and monitor travel advisories for their destination before and during travel. By proceeding with a booking, the customer acknowledges that they are aware of current travel advisories for their destination and assume personal responsibility for any risks associated with travelling to that destination.

The Company reserves the right to cancel or modify a booking without penalty where the Australian Department of Foreign Affairs and Trade (DFAT) or an equivalent authority issues a 'Do Not Travel' advisory for a relevant destination at any time prior to or during travel. In such circumstances the Force Majeure provisions of these Booking Conditions apply.

40. Accuracy of Booking Information

It is the customer's responsibility to ensure that all names, dates, passport details, and other information provided at the time of booking are accurate and match the relevant travel documents exactly. The Company accepts no liability for any costs, losses, denied boarding, or other consequences arising from inaccurate information provided by the customer. Where documents must be reissued due to customer error, reissue fees charged by the Company and its suppliers will be at the customer's expense.

Where a booking is made on behalf of other travellers, the person making the booking warrants that they have the authority to do so on behalf of all named passengers, that all passengers have agreed to be bound by these Booking Conditions, and that all passenger information provided is accurate and complete.

41. Waiver

A failure or delay by the Company to exercise any right or remedy under these Booking Conditions does not constitute a waiver of that right or remedy. Any waiver by the Company must be in writing to be effective. A waiver on one occasion does not constitute a waiver on any future occasion. If any provision of these Booking Conditions is found to be unenforceable or invalid, that provision will be severed and the remaining provisions will continue in full force.

42. Amendments to Booking Conditions

The Company reserves the right to amend these Booking Conditions at any time. Updated Booking Conditions will be published on the Company's website and will apply to all bookings made after the date of publication. The Booking Conditions in force at the time of booking confirmation apply to that booking, except where the Company notifies the customer of a material change and the customer elects to proceed.

43. Errors and Omissions and Customer Responsibility to Check

The Company takes reasonable care in the preparation of itineraries, quotations, confirmations, invoices, travel documents, brochures, website content, and all other materials provided to customers. However, errors and omissions may occasionally occur, whether in pricing, inclusions, dates, descriptions, supplier details, or any other information. The Company accepts no liability for any loss, cost, inconvenience, or damage of any kind arising directly or indirectly from any error or omission in its materials, whether arising from human error, typographical mistake, system failure, or any other cause.

It is the customer's responsibility to carefully check all booking documents upon receipt, including but not limited to:

• The booking confirmation, to verify that all names, dates, destinations, flight numbers, accommodation, and inclusions are correct and match the customer's instructions;
• The invoice, to confirm that the pricing, deposit amounts, and payment due dates are accurate;
• The itinerary, to ensure that all components — including transfers, tours, meals, accommodation, and activities — are as agreed and meet the customer's requirements;
• All travel documents including tickets, vouchers, and passes, to confirm validity, dates, and passenger details prior to travel; and
• Any promotional or brochure descriptions relied upon, to confirm that the inclusions and conditions described are consistent with the booking confirmation.

The customer must notify the Company of any discrepancy, error, or omission as soon as practicable upon receipt of any document and in any event no later than 72 hours after receipt, or prior to the final payment due date, whichever is earlier. Where the customer fails to notify the Company within this timeframe, the Company reserves the right to treat the booking as accepted in its current form and may be unable to make corrections without additional costs or supplier fees.

Where an error or omission originates from information provided by a third-party supplier, the Company's liability is limited to using reasonable endeavours to correct the error with the supplier on the customer's behalf. The Company is not liable for any loss arising from a supplier's error, nor for any costs the customer incurs as a result of relying on incorrect supplier-provided information.

Advertised prices, inclusions, and itinerary details in brochures, websites, and promotional materials are correct at the time of publication and are subject to change without notice. The Company reserves the right to correct any pricing error or omission, including after a booking has been confirmed, and will notify the customer of any such correction as soon as practicable. Where a corrected price is materially higher than the original, the customer may elect to accept the corrected price or cancel without penalty.

44. Industry Accreditation and Memberships

The Company is proud to hold the following industry accreditations and memberships, which reflect our commitment to professionalism, ethical conduct, consumer protection, and industry best practice:

• Australian Travel Industry Association (ATIA) — the Company is a member of ATIA, Australia's peak body for the travel industry, and operates in accordance with ATIA's Code of Conduct and industry standards;
• ATIA Accredited (Australian Travel Accreditation Scheme) — the Company holds ATIA accreditation, the travel industry's nationally recognised accreditation scheme administered by ATIA, which provides customers with the assurance that they are dealing with a professional, vetted, and accountable travel business that meets rigorous financial, ethical, and operational standards; and
• Cruise Lines International Association (CLIA) — the Company is an accredited CLIA member, reflecting our expertise and commitment to excellence in cruise retailing, including ongoing professional development and adherence to CLIA's standards for cruise industry professionals.

These accreditations are maintained on an ongoing basis and are subject to the respective bodies' membership conditions and renewal requirements. Customers booking with the Company have access to the consumer protection frameworks and complaint mechanisms associated with these accreditation bodies where applicable. Details of each accreditation body and their consumer support processes are available on their respective websites.

45. Jurisdiction

These Booking Conditions are governed by the laws in force in South Australia. In the event of a dispute, any action you bring against the Company will be brought in South Australia, Australia.

46. Liability

To the extent permitted by law, neither Holidays of Australia Pty Ltd nor any of its related bodies corporate, directors, employees, or agents accept any liability in contract, tort, or otherwise for any injury, damage, loss (including consequential loss), delay, additional expense, or inconvenience caused directly or indirectly by the acts, omissions, or default, whether negligent or otherwise, of third-party providers over whom the Company has no direct control, Force Majeure, or any other event which is beyond the Company's control or not preventable by reasonable diligence.

The Company's liability is also limited to the extent that relevant international conventions — including the Montreal Convention (air travel), Athens Convention (sea travel), Berne Convention (rail travel), and Paris Convention (accommodation) — limit compensation for death, injury, delay, or loss and damage to luggage.

To the maximum extent permitted by law, the Company's total liability to any customer arising from any booking shall not exceed the total amount paid by the customer to the Company for the affected booking.

This liability clause is subject to your rights under the Australian Consumer Law and nothing in these Booking Conditions is intended to limit any rights you may have under the Competition and Consumer Act 2010 (Cth).

47. Definition of a Force Majeure Event

A "Force Majeure Event" means any circumstance beyond the reasonable control of the Company that renders the performance of its obligations impossible, illegal, commercially impracticable, or materially different from what was reasonably contemplated at the time of booking. Force Majeure Events include but are not limited to:

• Acts of God, including floods, earthquakes, bushfires, cyclones, tsunamis, volcanic eruptions, landslides, and severe or unusual weather events;
• Epidemic, pandemic, or public health emergency declared by any government, health authority, or international body, including associated travel restrictions, border closures, quarantine requirements, or capacity limitations;
• War, invasion, armed conflict, terrorism, hostilities, or credible threat thereof;
• Civil unrest, riot, insurrection, coup, or political instability in any destination or transit country;
• Government action, regulation, sanction, travel ban, advisory, or any change in law that materially affects the Company's ability to deliver services;
• Economic crisis, recession, financial market disruption, or currency devaluation that materially increases the cost of delivering contracted services;
• Industrial action, strike, or labour dispute not involving the Company's own employees;
• Failure, disruption, or withdrawal of transport infrastructure, aviation services, port operations, utilities, or critical supply chains;
• Supplier insolvency, cessation of trading, or material failure of any third-party operator, airline, cruise line, hotel, or service provider;
• Cyber attack, technology failure, or critical infrastructure disruption beyond the Company's control; and
• Any other event or circumstance a reasonable person would not have anticipated at the time of booking, and which makes performance unsafe, impossible, or fundamentally different in nature.

48. Company Rights Upon a Force Majeure Event

Upon the occurrence or reasonable anticipation of a Force Majeure Event, the Company reserves the right, at its sole and reasonable discretion, to do any or all of the following:

(a) Cancel the booking, package, or contract in whole or in part, with notice provided to the customer as soon as reasonably practicable;

(b) Suspend performance of its obligations for such period as the Force Majeure Event continues or is reasonably anticipated to continue;

(c) Renegotiate the terms of the booking or contract, including itinerary, inclusions, dates, destinations, routing, or pricing, to reflect the changed circumstances;

(d) Vary pricing where the cost of delivering contracted services has materially increased as a result of the Force Majeure Event, including fuel costs, aviation charges, port fees, currency fluctuations, government levies, or any other cost beyond the Company's reasonable control;

(e) Substitute alternative products, services, suppliers, routes, or travel dates of comparable standard and value; and

(f) Defer the booking to a future date agreed with the customer where continuation at a later time is feasible.

49. Customer Entitlements Upon a Force Majeure Event

Where the Company cancels or materially varies a booking due to a Force Majeure Event, the customer will be offered one of the following at the Company's discretion:

• A travel credit to the full value of monies paid, valid for not less than twenty-four (24) months and redeemable against any future booking; or
• Transfer to an alternative departure date, itinerary, or product of comparable value.

In a Force Majeure scenario, the Company is not obligated to provide a cash refund. Any refund of monies paid will only be considered where the Company has successfully recovered those funds from the relevant third-party suppliers, and will be limited to amounts actually recovered net of non-recoverable costs, service fees, and administration charges. The availability and quantum of any such recovery cannot be guaranteed and will depend entirely on the policies of the relevant supplier at the time.

The Company shall not be liable for any consequential, indirect, or incidental loss, including the cost of alternative travel arrangements, accommodation, meals, visas, travel insurance excesses, or loss of enjoyment. Travel insurance providing cover for cancellation and curtailment due to Force Majeure Events is the customer's primary financial protection in these circumstances.

50. Travel Credits – Terms and Expiry

Credits are valid for twenty-four (24) months from date of issue unless otherwise specified in writing;

• Credits must be applied to a confirmed new booking prior to expiry;
• Credits are non-transferable and non-redeemable for cash;
• Credits that expire unused are forfeited without further obligation to the customer;
• Extension beyond expiry may be considered at the Company's discretion and may attract a Credit Reactivation Fee of $250 per person; and
• Where a new booking is of lesser value than the credit held, the remaining balance will be issued as a new credit subject to the same expiry terms.

51. Dispute Resolution Process

Where a customer has a complaint or dispute, the Company encourages them to raise it in writing in the first instance by email to holidays@holidaysofaustralia.com.au or by post to the Company's registered address. Written complaints allow the Company to consider the matter fully, review it against these Booking Conditions, and provide a considered and accurate response.

Upon receipt of a written complaint, the Company will acknowledge it within five (5) business days. The Company will then conduct a review of the complaint against its Booking Conditions, supplier information, and booking records, and will provide a single, substantive written response within fourteen (14) business days of acknowledgement. Where additional time is required due to the complexity of the matter or the need for supplier input, the Company will advise the customer of the revised timeframe.

The Company's written response will represent its final position on the matter as assessed against these Booking Conditions. The Company will not enter into ongoing or open-ended correspondence, repeated exchanges, or escalating dialogue in relation to a complaint once its written response has been issued. If the customer is not satisfied with the Company's response, it is the customer's responsibility to pursue the matter through the appropriate external dispute resolution channels, including but not limited to Consumer & Business Services SA, the Australian Competition and Consumer Commission, or such other regulatory or ombudsman body as may be relevant to the nature of the dispute.

The Company's position in any dispute is informed solely by these Booking Conditions, the booking record, and any relevant supplier terms. Verbal representations, recollections of conversations, or expectations not documented in the booking confirmation will not be considered as the basis for a complaint outcome.

52. Compliance with Booking Conditions

These Booking Conditions are made available to all customers at the time of booking by direct delivery, hyperlink, or reference on the booking confirmation. Confirmation of a booking constitutes acceptance of these terms in full, regardless of whether the customer has chosen to read them at any time.

The Company is not responsible for any loss, inconvenience, or misunderstanding arising from a customer's failure to read these terms prior to, at the time of, or following their booking.

53. Communication and Digital Notice

The customer confirms that the email address and contact details provided at the time of booking are valid and current. Delivery of any notice, variation, credit, cancellation advice, or contractual communication to the email address on file constitutes valid and effective notice, regardless of whether the customer has read or accessed that communication.

It is the customer's responsibility to ensure their contact details remain current and that Company communications are not filtered to junk or spam. The Company is not liable for any consequences arising from inaccurate customer details or email filtering.

54. Administration Fee for Disputed Claims

Where a customer initiates a formal dispute, chargeback request, or complaint to a third-party body — including but not limited to Consumer & Business Services SA, the Australian Competition and Consumer Commission, a financial institution, credit card provider, or any regulatory or ombudsman authority — in circumstances where the Company has acted in full accordance with these Booking Conditions, the following provisions apply:

• Any credit, goodwill gesture, or discretionary offer previously extended by the Company may be reviewed, reduced, or withdrawn at the Company's discretion pending resolution of the dispute;
• The Company reserves the right to apply an Administration Fee to recover reasonable costs incurred in preparing, managing, and responding to the dispute, calculated at $120.00 per hour with a minimum charge of two (2) hours ($240.00 minimum);
• This fee reflects genuine costs including staff time, professional advice, supplier liaison, and documentation required to respond;
• Where a dispute is resolved in the customer's favour, no Administration Fee will apply and any withheld credit or offer will be reinstated; and
• Where a dispute is resolved in the Company's favour, the Administration Fee will be deducted from any monies or credits held on the customer's account, or invoiced to the customer where no funds are held.

Nothing in this clause limits the customer's right to lodge a complaint with any government body or regulatory authority. This clause applies solely to recovery of the Company's reasonable administrative costs where the Company is found to have acted correctly and in accordance with its published Booking Conditions.

55. Right to Decline Future Bookings

The Company reserves the right to decline future bookings from any customer who has made a complaint found to be vexatious or in bad faith; initiated a chargeback subsequently resolved in the Company's favour; or engaged in abusive or threatening conduct toward Company staff. This right applies across all Company brands and associated entities.

56. Non-Excludable Consumer Rights

The Company reserves the right to decline future bookings from any customer who has made a complaint found to be vexatious or in bad faith; initiated a chargeback subsequently resolved in the Company's favour; or engaged in abusive or threatening conduct toward Company staff. This right applies across all Company brands and associated entities.

57. Acceptance of Booking Conditions

These Booking Conditions are made available to all customers prior to and at the time of booking, either by direct delivery, hyperlink, reference on the booking confirmation, or by publication on the Company's website at holidaysofaustralia.com.au.

By proceeding with a booking — including by payment of a deposit, payment in full, or verbal or written confirmation of a reservation — the customer is deemed to have read, understood, and accepted these Booking Conditions in full. No separate signature is required. These Booking Conditions constitute the entire agreement between the customer and the Company with respect to the subject matter herein and supersede all prior representations, discussions, or agreements.

The customer's deemed acceptance applies regardless of whether the customer has chosen to read these Booking Conditions at any time. The Company is not responsible for any loss, inconvenience, or misunderstanding arising from a customer's failure to read these terms.

58. Travel Insurance – Important Notice

It is assumed that all customers hold appropriate travel insurance for their journey. The Company is not responsible for any failure to arrange adequate coverage. If you are not travelling with a Company-endorsed insurance policy, the Company may request evidence of your alternative policy prior to the issue of travel documents. Customers without adequate insurance cover do so entirely at their own risk, and the Company bears no additional liability as a result.